Return and Cancellation Policy for

  1. Entry Tickets (Vouchers)
  • Entry tickets (vouchers) purchased through our website are non-refundable. We do not offer refunds or exchanges for entry tickets once they have been purchased.
  • Vouchers are valid for 1 year from the date of pruchase
  1. Group Booking Advance Payments
  • For group bookings made in advance through our website, we understand that plans can change. Therefore, we offer a cancellation policy to provide flexibility to our customers.

Cancellation Policy for Group Bookings:

  • Group bookings can be canceled up to 24 hours before the scheduled booking date and time without incurring any cancellation charges.

Cancellation Methods:

  • You can cancel your group booking using one of the following methods:
    • Booking Cancellation Page: Visit our website and access the booking cancellation page to initiate the cancellation process.
    • Contacting Us: You can also cancel your booking by contacting our customer support team via phone or email. Please provide your booking reference for a smooth cancellation process.

Refund Process:

  • If you cancel your group booking within the specified timeframe (up to 24 hours before the booking date and time), we will provide a full refund to the payment method originally used to make the booking.

Refund Timeline:

  • Refunds for canceled group bookings will be processed within 14 days of receiving the cancellation request. Please allow for this processing time.


  • If a group booking is canceled within 24 hours of the booking date and time or if the booking is not canceled and the group does not show up, no refund will be provided.

Contact Information:

  • If you need to cancel your group booking you can cancel your booking here or by contacting us . If you have any questions regarding our cancellation and refund policy, please contact us


  • This policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or changes.

By using our website and making group bookings, you agree to comply with and be bound by this cancellation and refund policy. If you do not agree with any part of this policy, please refrain from making group bookings through our website.